Terms of Purchase for Spraygrounder

These Terms of Purchase govern your purchase of backpacks, suitcases, and other products (collectively, “Products”) from Spraygrounder (the “Company”). By placing an order on our website, you agree to be bound by these terms, as well as our Shipping Policy, Refund Policy, and Privacy Policy. Please read these terms carefully before completing your purchase.

1. Order Placement and Acceptance

  • When you submit an order through our website, you are making a binding offer to purchase the selected Products. The Company reserves the right to accept or reject your order at its sole discretion, for reasons including but not limited to Product unavailability, pricing errors, or suspected fraudulent activity.
  • You will receive an order confirmation email shortly after submitting your order, which acknowledges we have received your request. Order acceptance is confirmed only when we send a separate “Shipment Confirmation” email, indicating your Products have been dispatched. At this point, a binding contract between you and the Company is formed.
  • All orders are processed in United States Dollars (USD), which is the sole currency accepted for purchases on our website. Currency conversion (if applicable) is handled by your payment provider, and the Company is not responsible for any fees or rate differences incurred during conversion.

2. Shipping and Delivery

  • Order Processing & Dispatch: We aim to process and dispatch all orders within 1-3 business days (Monday to Friday, excluding weekends and major holidays). Processing times may be extended during peak seasons (e.g., holiday periods) or for customized Products, and we will notify you of any delays via email.
  • Delivery Timeline: After dispatch, Products are expected to arrive within 6-12 business days. This timeline applies to all deliveries, and we will provide a tracking number via email once your order is shipped to help you monitor delivery progress.
  • Global Free Delivery: The Company offers free delivery for all orders worldwide, with no minimum purchase required. There are no additional charges for delivery, regardless of your location.

3. Returns and Refunds

  • Return Eligibility & Period: You may return any unused, undamaged Products (in their original packaging with all tags and accessories intact) for a refund within 60 days of the delivery date. Customized or personalized Products are eligible for return only if they are defective or incorrectly manufactured.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and a brief description of the reason for return. We will provide you with a Return Authorization (RA) number and instructions for returning the Product. You are responsible for safely packaging the Product and ensuring it is shipped to the address provided—we recommend using a trackable shipping service to avoid loss.
  • Refund Processing: Once we receive and inspect the returned Product (typically within 3-5 business days of delivery to our warehouse), we will confirm if it meets return eligibility. Approved refunds will be processed to your original payment method within 5-10 business days. Refunds will be issued in USD, matching the amount you paid for the Product (excluding any payment provider fees, which may be retained by your provider).

4. Product Availability and Pricing

  • All Product prices displayed on our website are in USD and include applicable taxes (where required by law). We reserve the right to update prices at any time, but confirmed orders will be charged at the price listed at the time of order placement.
  • Product availability is indicated on each product page. While we strive to maintain accurate stock information, occasional discrepancies may occur, and we reserve the right to cancel orders for out-of-stock Products. If this happens, we will notify you promptly and issue a full refund within the standard refund timeline.

5. Payment Terms

  • We accept major credit cards (Visa, Mastercard, American Express), debit cards, and secure third-party payment methods (e.g., PayPal) for purchases. All payments are processed through encrypted, secure payment gateways to protect your financial information.
  • By providing payment details, you confirm that you are authorized to use the payment method and that the funds are available to cover the order total. The Company may decline payment if the method is invalid, insufficient funds are available, or fraudulent activity is suspected.

6. Limitation of Liability

  • The Company shall not be liable for any indirect, incidental, or consequential damages (e.g., loss of use, inconvenience) arising from the purchase, use, or delay of Products, except where such liability is required by law.
  • Our liability for any direct damages (e.g., defective Products) shall be limited to the purchase price of the affected Product.

7. Changes to These Terms

  • The Company may update these Terms of Purchase from time to time to reflect changes in business practices, legal requirements, or industry standards. Updated terms will be posted on our website with a revised “Last Updated” date, and your continued use of our website or placement of orders after this date constitutes acceptance of the new terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at [email protected]. We will respond to your inquiry within 1-2 business days.